Terms & Conditions

Fitness Peak and its operation, sales and practices are governed by English Law.

Payment is normally taken in full when placing your order. This can be in the form of a credit/debit/charge card, cheque or cash.

All distance orders will be confirmed in writing, either by email or by post.

Copies of orders taken in store will be given to the customer at the time of placing your order.

All prices include VAT at standard UK rates and also include delivery to a UK mainland address. Any address outside of the UK mainland will be quoted on an individual basis.

Installation is not included in the selling price. If you require installation and the installation service is available on the item you have selected, we will make a small charge to cover this service.

Standard delivery:

• Monday to Friday during working hours.
• Within 7 - 10 working days from placing the order, if we take longer than 28 days we will issue you with a full refund if required.
• Any delivery times quoted by our sales team are estimates for guidance only, unless otherwise agreed.

We are unable to pay compensation for deliveries not arriving when expected unless a surcharge has been made for a guaranteed delivery date or time. In this instance the surcharge will be credited in full.

Please inform us of any obstacles that the delivery team may come across in delivering what could be a heavy piece of equipment eg. stairs to front door, narrow road, narrow corridor, broken lift etc.

If you intend to use the equipment in a light commercial environment (eg. hotel, office, school etc.) or fully commercial environment (eg. club gymnasium) it is entirely the responsibility of the customer to check with Fitness Peak staff that the product is suitable and manufactured to the required standards.

Unfortunately, if an order is cancelled a charge may be made for carriage, only if we have incurred any costs.

All deliveries require a signature at point of delivery.

All equipment carries a minimum of a 12 month manufacturers warranty. Please ask for further information related to warranties.

None of the above affects your statutory rights or your manufacturers warranty.

We strongly advise customers, where appropriate, to seek medical advice prior to purchasing any exercise equipment. It is entirely the responsibility of the customer to check and be aware of their own medical condition before using or purchasing any exercise equipment. None of our advisors are medically qualified.

Order Cancellations

Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment) for any item purchased on this website, for a full refund. Within 7 days of receipt you may return the goods, in the condition that they arrived, for a refund less costs associated with delivery. Simply advise us in writing via email, fax or post.

Fitness Peak strictly abides by the distance selling regulations laid down by The Consumer Protection (Distance Selling) Regulations 2000. A summary of which can be found at the DTI's web site www.dti.gov.uk

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334) implement Directive 97/7/EC of 20 May 1997 on the protection of consumers in respect of distance contracts (known as the Distance Selling Directive) can be found in full on the HMG's Stationery Office website www.hmso.gov.uk

Faulty Goods

If an item arrives faulty, simply advise us as soon as possible and we will either replace the item or send an engineer to fix the problem.

The above applies if the item becomes faulty during the warranty period.

For any smaller items such as monitors we may ask you to return the item to us, in this event, we will cover all postage costs.

Fitness Peak privacy & security statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you to process your order and for our own marketing purposes to advise you of any beneficial offers and promotions. We will not under any circumstances pass on your information to a third party.

The information we will collect about you includes:

• your name
• address
• delivery address (if required)
• phone number(s)
• e-mail address
• credit/debit card details

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

We may use technology to track the patterns of behaviour of visitors to our web site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Complaints procedure

Complaints and queries can be made via telephone, email, fax, letter or in person. If a complaint is made by telephone, we do recommend that it is followed up in writing. This is not compulsory and will not affect the way in which we handle your complaint.

All complaints received by Fitness Peak will receive our immediate attention. We will endeavour to respond with an acknowledgment of receipt within 3 - 5 days. We will also include an action plan and will aim to resolve any query or complaint to your satisfaction within 10 days. If the resolution of your complaint involves a new piece of equipment being dispatched we will advise you of an approximate dispatch and delivery date.

During the process we will endeavour to keep you informed as to the progress of the complaint. This will be carried out by e-mail, letter, phone or fax.

All complaints are totally confidential.

If you have any questions/comments about privacy or security, you should e-mail or write to us.

Contact details

Fitness Peak,
16 – 20 Regent Street,
Leeds LS2 7QA
Tel: 0113 244 2242
Fax: 0113 244 4430
Email: customerservices@fitnesspeak.co.uk

Any contacts made will be responded to within 24 working hours.